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Business Support Team Leader

Are you ready to lead with excellence in a flourishing environment? Our esteemed client, a prominent agency at the heart of the CBD, is seeking a proficient Business Support Team Lead to steer their dedicated team of professionals towards new heights. This role offers abundant opportunities for career advancement in an environment that fosters growth, innovation, and collaboration.

About our client:

They pride themselves on their vibrant culture, embodying a consulting mindset that drives unparalleled success for their clients. With an exceptional client base spanning various industries, they are at the forefront of delivering top-notch business support solutions.

The Role:

As the Business Support Team Lead, you will be entrusted with overseeing and mentoring a talented team of 3-4 individuals, ensuring that clients receive the highest level of service.

Your responsibilities will include:

  • Providing guidance, support, and mentorship to team members to foster professional development and drive performance excellence.
  • Collaborating closely with internal stakeholders to understand client needs and deliver tailored solutions that exceed expectations.
  • Managing day-to-day operations of the business support team, including workload allocation, performance monitoring, and process improvement initiatives.
  • Developing client relationships and winning jobs for the wider team.
  • Cultivating a positive and inclusive team culture that promotes collaboration, innovation, and continuous learning.
  • Acting as a key point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to drive customer satisfaction and loyalty.
  • Contributing to strategic planning initiatives and implementing best practices to enhance overall team effectiveness and efficiency.


  • Proven experience in a Senior role within a business support or professional services environment.
  • Exceptional communication, interpersonal, and relationship-building skills, with the ability to effectively collaborate with diverse stakeholders at all levels.
  • Strong problem-solving abilities and a results-oriented mindset, with a keen eye for identifying opportunities for process optimisation and improvement.
  • Demonstrated proficiency in prioritising tasks, managing competing priorities, and meeting deadlines in a fast-paced, dynamic setting.
  • A genuine passion for mentorship and talent development, with a dedication to fostering a culture of excellence and continuous learning.
  • Previous experience in a consulting or professional services environment would be advantageous.


  • Competitive salary package with performance-based incentives.
  • Opportunities for career advancement and professional development.
  • A supportive and inclusive work environment that values collaboration and innovation.
  • Access to a diverse range of clients and exciting projects across various industries.
  • Flexible work arrangements and work-life balance initiatives.

If you are ready to take the next step in your career and lead a high-performing team in a rewarding environment, we would love to hear from you.

Apply today as we would love to hear from you!

Job Details


Claudia Dawson-Jenner