We get a bad rap in recruitment. Sometimes we invite criticism onto ourselves by failing to feedback, follow up or communicate with candidates. The biggest mistake you can make as a recruiter is to tell a candidate you will do something, and then fail to do it. A bit more organisation from many recruiters will go a long way to improving our reputation out there.
Or will it?
The reality is that there are so many emotions caught up in recruiting. As recruiters we are viewed by our candidates as people managing their careers and future livelihood. This is precious to them and tightly woven up with pride, ego and social status. The facts are very different. We are in fact recruiting for our clients and do not owe the candidate anything. They aren’t paying us to represent them to our client and we are certainly not careers advisors.
But there are many recruiters out there who nevertheless want to push back on the commonly held perception of recruiters somehow being bad people. There are recruiters who rightly deem it behoven on them to provide a good service to their candidates as well as clients. This includes candidates who are unsuccessful in applying for a job. Rather than just hitting the delete button, or at best sending an automated response, there are recruiters who offer genuine tips, suggestions or leads for unsuccessful candidates to help steer them in the right direction.
A recruiter from a large global agency in Auckland recently did just this. The candidate, a Chartered Accountant, had applied to a job being advertised by this agency. After an initial phone screen, it became clear to the recruiter that the candidate had already registered their details with multiple other agencies and directly applied for many other jobs. Adopting a (sensible) policy of only wanting to represent candidates who were exclusively registered with them, the recruiter informed the candidate they would be unable to help.
But then they took an extra step. Noticing that the candidate was not active on Linked In, the recruiter explained the benefits to be found in jobseekers nowadays building and maintaining an online network, as well as a real life one, to assist in finding new opportunities and potential future employers.
Here is the response, copied and pasted verbatim:
Sent: Tuesday, 11 October 2011
Subject: Re: CV of ***
what the fuck????
*** this is a facebook for businesses. Like any reputatable firm is going to
use this type of media to hire people. what do you think i
should do meet someone from a firm over a connection i have made through a
facebook website????. I’m sure with such a tenuous connection I will be able to
land that dream job !!!!!!. Either you are starting to believe your own
bullshit or this is a fob off!!!!. Honestly you recruitment agents are right up
there with politicians and real estate agents… NO ONE !!!! I repeat NO ONE
!!! could ever land a job this way ( unless its a young woman with all
the right assets) . You are full of shit
Sent: Wednesday, 5 October 2011
Subject: RE: CV of ***
Further to our chat today, here is the link for the social media networking site that I
really recommend you get set up on. I wish you all the best of luck and hope you are successful this way.
Thanks and regards
There’s just no pleasing some people is there?